Table of Contents

Supporting Community Management"A manual for training in community management in the water and sanitation sector

Preface

1. Introduction
2. Why a trainers' manual on community management?
3. Who is this manual for?
4. Structure of the manual

Approaches to learning

1. Traditional learning and learning as an educational process
2. Participatory learning
3. Discovery learning
4. Task and maintenance dimensions of learning groups

Useful concepts for field staff supporting community management

1. What is community management?
2. Existing local knowledge
3. Leadership and local organisations
4. Gender and equity

Discovery learning and community management

1. Diagnosing
2. Experimenting
3. Sustaining

Facilitation: a challenge

1. The role of the facilitator
2. Skills to facilitate learning and the use of tools

Preparing for a training session

1. The training process
2. Developing a training programme
3. Training needs assessment
4. Monitoring and evaluation

Introduction to the tools section

1. Getting to know each other
2. Flower presentation
3. Clever Cecilia and Running Raju

Setting the Scene

1. Promoting respect and conditions for learning
2. Fears and expectations

Concentration and laughter: creating a learning atmosphere

1. Boom
2. Nine dots in a square
3. Broken system
4. The Postman
5. My secret friend

Getting a view on participants' experiences and perceptions (diagnosis)

1. Group discussion with cards
2. Mural newspaper
3. Mapping
4. Venn diagram
5. A tool on leadership
6. Historical development
7. Using case studies
8. Rope exercise
9. The relative importance of project components
10. Perceptions analysis
11. Gender and task analysis
12. Setting priorities for learning through ranking
13. What determines people's willingness to change
14. Listening and summarising
15. Asking good questions, getting useful answers
16. Observation, an art in itself
17. Lecturing
18. Developing a case study
19. Organising excursions
20. Role plays
21. Games for learning
22. Micro-teaching

Preparing for training

1. Needs assessment
2. Developing a training strategy

Monitoring and evaluation

1. The mood meter
2. Using checklists
3. Letter to a friend
4. Discussion with neighbour

References