Improving Transparency, Integrity and Accountability in Water Supply and Sanitation: Action Learning Experiences

Year of publication: 2009

The book aims to increase the involvement of civil society by engaging all stakeholders in setting priorities and monitoring performance; help water and sanitation delivery contribute to poverty reduction by increasing the service quality and coverage provided by service delivery organizations to poorer communities on an equitable basis; provide a tool that promotes the financial sustainability of service delivery organizations, thus building stakeholders’ confidence in those institutions’ ability to expand and improve service; and raise ethical standards among all stakeholders, especially service delivery organizations. It will serve as a practical guide for governments; utility regulators, managers, and staff; civil society organizations; contractors; and citizens in their quest for a model of service provision that responds to the pressing needs of people in the developing world.

The English version of the book is available for US$30 from the World Bank bookshop or read online here.

The Water Integrity Network are currently supporting publication of versions in Spanish and other languages.