Help-desk feedback
Feedback after answering questions.
Thanks e-mails for IRC answers on 50 requests
05 Aug 09
IRC handles hundreds of requests each year that reach us through our portal from water professionals, students and companies.
Fantastic response on commonly used terms environmental health/water and sanitation
17 Oct 07
“Fantastic response. I can't thank you enough for the extent of your response."
April 2007: Reactions from three happy customers
17 Oct 07
In March 2007 the IRC information specialists have received three reactions from happy customers of the IRC question and answer service and IRCDOC database.
March 2007: reactions from four happy customers
17 Oct 07
In March 2007 the IRC information specialists have received four reactions from happy customers of the IRC question and answers service and IRCDOC database.
Thanks for the detail on pump installation and operation
17 Oct 07
“It’s a pleasure to receive the detail. I am very thankful to you and look forward to reply in future about my opinion".
Helpful answers on basic water quantity
17 Oct 07
Thank you so much. You have been extremely helpful. I hope this was not too much trouble. Its all very interesting research.
Thanks for your tips
21 Nov 06
I really want to thank you for your tips. With these I can get a lot of information on many topics, including Water and Sanitation. I also sent your mail to a classmate that is in charge of coordinating the information for the group.
Thanks for efficient answer
28 Sep 05
Thank you very much for your answer on my request for information on children's diarrhoea and hygiene and again for IRC's efficiency.
Answer from the WELL enquiry service made mission "a total success"
27 Jun 05
IRC received an enquiry from a small French NGO, C'est faisable, for a particular kind of water pump suitable for use in Burkina Faso. The question was answered under the WELL enquiry service with the help of CREPA. The answer provided made the mission by C'est faisable to Burkina Faso "a total success".
WELL enquiry service: quick and helpful
25 Apr 05
The WELL enquiry service receives a wide variety of questions throughout the year. A request from Médecins sans Frontières (MSF) to verify a number of facts in a technical report on drilling a borehole for the Sudan was answered with the help of UNESCO-IHE staff. Mr. Jan Heeger of MSF was pleased with the result: "I like to thank you very much for your advice both the content and the speed of the advice are really appreciated. At least we know better how to read the report."
