Transparent as water: supporting honesty in the water service sector

Updated - Thursday 14 July 2005

Kathleen Shordt (2005)

Transparent and honest management helps ensure sustainability and provides customers, the rich and poor alike, with better access to safe water supplies. Experience shows that well-managed and transparent water and sanitation services build the confidence of the customer … and can win votes. It reduces the daily burden on poor women.

This background paper has been written by Kathleen Shordt for the E-conference ‘Transparency and honesty in the water and sanitation sector’, organised by the IRC International Water and Sanitation Centre from 9-27 May 2005.