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WASH Library title: Knowledge and information management in the water and sanitation sector

Visscher, J.T., Pels, J., Markowski, V. and Graaf, S. de, 2006. Knowledge and information management in the water and sanitation sector : a hard nut to crack. (Thematic overview paper / IRC; no. 14). [online] Delft, The Netherlands: IRC International Water and Sanitation Centre.

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This Thematic Overview Paper (TOP) attempts to clarify some of the issues around knowledge management (KM). It explores current thinking about knowledge management, information sharing and learning in relation to the sector. It discusses important factors in knowledge management, such as people, processes, technology and strategy, and identifies possible enablers and barriers to success. It also provides guidelines to improve knowledge management at the personal and the organisational level. The TOP also includes comprehensive sections with examples, further reading, TOP models and tools, web sites, contacts and references.

This TOP is primarily meant for people working in the water and sanitation sector. The content is, however, sufficiently generic to be of use to people working in other sectors. The target group includes individuals who want to understand more about the way they acquire knowledge and manage it, trainers who want to find out more about knowledge sharing, and decision-makers responsible for introducing technology to enhance KM in their organisation.

Subjects: knowledge management | information management | literature reviews | case studies | water supply | sdiinf;